Shipping information

All prices on our website include VAT. Please note that import duties or taxes, if applicable, are not included in the shipping cost and may be charged upon delivery. We currently offer home delivery only, pickup from parcel shops is not available.

All orders are processed at our warehouse in Belgium within two business days. Once your order has been dispatched, you will receive a confirmation email with your tracking number.

Import duties – FAQ

Will I be charged import duties?
If your order is shipped to a country within the European Union, no import duties will apply. For non-EU countries, import duties or taxes may be charged if the value of the shipment exceeds your country’s threshold. 

How much will the import costs be?
Lemonate cannot predict the exact amount of import duties, as these are determined by local tax authorities and vary from country to country.

How can I pay import charges?
Import duties and taxes are not included in the final checkout amount and must be paid upon delivery. Our shipping partner, typically covers these charges at the border on your behalf and will then invoice you directly. You will receive a payment invitation by email, text message, or letter.

Will these import charges be refunded if I return my order?
Unfortunately, import duties and taxes are non-refundable, as they are collected by your country’s customs authorities and not by Lemonate.

What if I don’t want to pay the import duties?
If you choose not to pay the import charges, you may notify our shipping partner. They will then ask us to approve a return-to-origin process. Once the package has been returned to our warehouse, it will be processed as a standard return. By placing an order, the customer agrees to be fully responsible for any customs duties, import taxes, or other applicable charges imposed by the local authorities in the destination country. We do not reimburse any costs related to customs clearance or refused shipments due to unpaid import fees. Failure to pay these charges may result in delays, returned shipments, or non-delivery. In such cases, we are not liable for any resulting loss or refund.

Fraud protection policy
Lemonate uses a fraud detection service to protect all transactions. If your order is flagged with a high risk of fraud — for example, due to multiple failed payment attempts — we reserve the right to cancel the order. In such cases, the order will not be fulfilled, and the full amount will be refunded immediately.