SHIPPING INFORMATION

We offer free shipping on orders over €250 (EU only). All prices on our website include VAT. For shipments outside the European Union, taxes and import duties are included at checkout (DDP), so you won’t need to worry about additional charges upon delivery.

We currently provide home delivery only; pickup from parcel shops is not available.

All orders are processed at our warehouse in Belgium within two business days. Once your order has been dispatched, you will receive a confirmation email with your tracking number.

IMPORT DUTIES – FAQ

Will I be charged import duties?

• EU countries: No import duties apply.
• Non-EU countries: Duties and taxes are already included at checkout (DDP). You will not need to pay anything extra upon delivery.

How much will the import costs be?
Import duties and taxes are automatically calculated and included at checkout. This ensures a transparent, worry-free shopping experience.

How do I pay import charges?
Since we ship on a Delivered Duty Paid (DDP) basis, all duties and taxes are collected at checkout. No additional payments are required at the time of delivery.

Will import charges be refunded if I return my order?
Unfortunately, import duties and taxes are non-refundable, as they are collected by your country’s customs authorities and not by Lemonate. Please note: DDP applies only to the initial shipment. When returning goods from outside the EU, additional import duties or administrative fees may apply depending on your country’s customs regulations. These costs are at the customer’s expense.

What happens if I refuse delivery?
Since duties and taxes are already included at checkout, there are no outstanding charges at delivery. If you refuse your shipment, it will be returned to us and processed as a standard return. Shipping costs are non-refundable.

Fraud Protection Policy
Lemonate uses a fraud detection service to protect all transactions. If your order is flagged with a high risk of fraud — for example, due to multiple failed payment attempts — we reserve the right to cancel the order. In such cases, the order will not be fulfilled, and the full amount will be refunded immediately