RETURN POLICY
Return Conditions
Lemonate offers a 14-day return policy for online purchases. Returns can be made either:
- Via post (by registering your return online), or
- In-store at our Antwerp or Knokke store.
Please note: in-store purchases follow different rules (see “Exceptions / Non-Returnable Items”).
How to Request a Return
1. Register Online
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- Register your return within 14 days of receiving your order through our return portal:
returns.bleckmann.com/consumer/LEMON
- Register your return within 14 days of receiving your order through our return portal:
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- A packaging slip with QR code is no longer included. You must register your return online via the link.
Once your return label is created, you have 3 business days to drop off your package.
2. Packing
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- Items must be returned in their original condition: unworn, unused, with tags, and in the original packaging.
- Place the items you wish to return in the parcel.
3. Shipping
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- Attach the return label and bring your parcel to a drop-off point within 3 business days after registering.
- The cost of the return label (usually equal to the shipping fee) will be deducted from your refund.
4. Refund
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- Once the return arrives at our warehouse, the refund will be processed as soon as possible.
- We aim to complete refunds within 14 business days, although this cannot always be guaranteed.
- Refunds are always issued to the original payment method.
Important Notes
- In-store returns: You can return online purchases for free at our Antwerp or Knokke stores.
- Refund timeline: Please allow up to 14 business days after your parcel arrives at our warehouse, though this may vary.
- Exchanges online: Not possible. Please return the item(s) and place a new order.
- Exchanges in-store: Current collection items purchased in-store cannot be refunded, but they may be exchanged for another size, product, or a gift card within 14 days.
Exceptions / Non-Returnable Items
- Gift cards, jewelry, and accessories (such as socks) cannot be returned.
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Sale items:
- Purchased online can be returned (via post or in-store) within the 14-day policy.
- Purchased in-store cannot be returned (all sales are final).
- In-store purchases from the current collection cannot be refunded, but may be exchanged for another size, product, or a gift card within 14 days.
Damages & Issues
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, please select this as the reason for return and notify us by email at info@lemonateantwerp.com before sending it back. Items must not be used or treated prior to return. This way, we may be able to find a better fitting solution together than a return. If our warehouse team notices a defect that was not reported, we will contact you to discuss the next steps. These cases are handled individually.